Turquoise have kept the offices open all weekend working frantically to help our clients who are both stuck at home and abroad. We have been (and still are) calling all affected passengers and if they are stuck abroad we have been helping them confirm extra accommodation and sorting out cheaper accommodation for them if necessary. For those stuck at home we are continually booking them onto the next available flights and have managed to ensure the hotels commit to honouring their holidays for the first possible date at no extra cost depending on availability.
The main priority is obviously passenger safety but we are hoping that the test flights at the weekend will mean that flights will soon be up and running but all we can do now is wait until more information is provided by NATS – The National Air Traffic Services.
If any of our clients are unsure what they can do in regards to their holidays then please feel free to contact us on 01494 678 400 and we will be more than happy to help. Our sympathies go out to all those affected by this situation and hope that it comes to an end soon.